How Do I Request a Return?Start your return easily through our Return Portal: Return Rabbit. Just log in with your email and order number to submit your request. Do You Offer Store Credit?Yes! We prioritize store credit for faster, more flexible retu
We’ve Got Your Back!. At Western Welder Outfitting, we stand by our gear. If you’re not completely satisfied, we’ll work with you to make it right. Learn More: Refund Policy
We’re committed to fairness and clarity when it comes to refunds. Here’s what you need to know:. If eligible, refunds will be issued to your original payment method within 5-7 business days after processing.
We’ve made returns and exchanges easy! Head to our Return Rabbit portal to get started:. Go to our Return Rabbit portal. Enter your order details and follow the prompts. Select whether you want store credit, an exchange, or a refund (if applicable).
We take pride in our gear, but defects can happen. If you receive a damaged or defective item:. Go to our Return Rabbit portal and start a return under "Defective Item.". Upload clear photos showing the defect or damage. We’ll review your request and
Lost Packages: If tracking shows "LABEL CREATED" for 15+ days or the package is lost:. Marked Delivered but Not Received:. If still missing, reach out to us and we’ll work with you on a solution (reshipment or store credit).
Within 30 Days: If your FR gear shows excessive wear within 30 days, upload photos in Return Rabbit, and we’ll replace it for free. After 30 Days (But Before 60 Days): If wear occurs after 30 days but within 60 days, submit photos, and we’ll send you