Shipping Issues and Lost OrdersUpdated 2 months ago

Lost Packages: If tracking shows "LABEL CREATED" for 15+ days or the package is lost:

• Contact us immediately.
• We’ll reship your order free of charge or provide store credit.
  
  

Marked Delivered but Not Received:

• Check with neighbors, building managers, or the courier.

• If still missing, reach out to us and we’ll work with you on a solution (reshipment or store credit).