Damaged or Defective ItemsUpdated 2 months ago

We take pride in our gear, but defects can happen. If you receive a damaged or defective item:

1. Go to our Return Rabbit portal and start a return under "Defective Item."

2. Upload clear photos showing the defect or damage.

3. We’ll review your request and provide a replacement, store credit, or refund.

4. No return needed—once verified, we’ll process your resolution hassle-free!