FAQs About Returns & ExchangesUpdated 2 months ago

FAQs

How Do I Request a Return?
Start your return easily through our Return Portal: Return Rabbit. Just log in with your email and order number to submit your request.

Do You Offer Store Credit?
Yes! We prioritize store credit for faster, more flexible returns. Plus, you may receive a bonus (like 10% off your next purchase).

What If My Item Is Defective?
If you receive a defective item, submit your return request within 30 days of delivery through our Return Portal with clear photos. We'll replace it or issue store credit.

What Happens If My Order Is Lost or Delayed?
If your package is lost, stuck in transit, or delivered incorrectly, contact us—we’ll reship it for free or issue store credit.

How Long Do Refunds Take?
Refunds to the original payment method take 5-7 business days after we receive and verify your return.

Need Help?

For any questions about refunds, returns, or shipping, please reach out through our contact form. We’re here to help!